Contact
Use this to tell us about something on the website — an error, an out-of-date figure, a page that is unclear, or a lender record that needs rechecking. For anything about your own credit agreement, we are the wrong address and the right ones are below.
We cannot help with your loan
ZarCash is not a lender and has no record of your application, your agreement or your account. We cannot check an application’s status, change an instalment, arrange a settlement, or resolve a dispute. Contact the credit provider named on your agreement — and if that fails, use the escalation path below.
What to include
For a correction: the page address, what you believe is wrong, and a source if you have one. We check it against the provider’s published material or the regulator and correct it if it is wrong.
For a lender record: the provider and the field that has changed. Terms change frequently and we would rather hear about it than publish a stale figure.
If something goes wrong
- Complain to the lender firstPut it in writing and keep the reference number. Most credit providers must give you a decision within a set number of business days under their own complaints policy.
- Escalate to the Credit OmbudIf the lender does not resolve it, the Credit Ombud handles disputes with non-bank credit providers at no cost to you.
- Report it to the National Credit RegulatorThe NCR is the regulator. Report reckless lending, an unregistered provider, or a lender that will not give you a pre-agreement quote.
Related
Sources and last checked
- National Credit Regulator — register of credit providers — Regulator, as at 10 August 2026.
Page last checked 10 August 2026. Statutory caps and lender terms change — confirm anything you intend to rely on with the provider or the National Credit Regulator. Found something wrong? Tell us and we will correct it.